We hope you will love your Caravel products! If you are not satisfied with your purchases please call our office on (08) 9339 4160 within 14 days of acceptance of delivery. 

If products have been damaged during shipping, please take a photo of the item before throwing it away, and send it to us. Our email is This helps us work out how to avoid something like that happening again! We try to package everything as carefully as possible, but unfortunately some of our more fragile products occasionally don't make it to their destination. 

We will only accept returns if the product sent is the incorrect product, or is faulty or damaged. 

Please be aware that as most of our products are handmade, so you should expect some slight differences from the image you see online. Irregularities or slight variations in colour or shape are normal characteristics of handmade production.